Account Director (Software / Digital Agency)

My client is an award-winning digital agency based in impressive offices on London’s South Bank. They have over a decade of experience tackling complex digital problems and finding smart solutions for enterprise clients. Being a full-service agency, they build, maintain, and improve websites. They also partner Microsoft and have a deep knowledge of SharePoint, Teams and the whole 365-suite. Due to planned expansion into new industries, new businesses and new technologies they are seeking an Account Director on a permanent basis.

The role will initially focus on winning new business logos, putting together tenders, proposals and pitches. However, you will then go on to manage accounts won, overseeing delivery of projects and long-term strategic account management.

Responsibilities

• Plan and execute sales based on leads from (but not limited to) Tenders, Marketing qualified Leads and referrals
• Work with sales and the marketing team to monitor activities and recognise Sales campaign opportunities
• Collaborate with all staff across the company, to win new work and keep clients happy
• Cultivate long-term client relationships
• Control all aspects of account management, including close contact with the client and financial accountability
• Produce accurate revenue forecasts for new and existing clients
• Create, develop and own strategic and tactical plans to help your clients achieve their objectives
• Negotiate project renewals and contracts
• Produce high-quality reports for your clients as well as reports and presentations to senior management and proposals/pitches to prospective clients
• Develop relationships with our strategic partners and third parties
• Listen to the needs of the market and clients and share your knowledge internally
• Develop your own networks across the client organisation
• Take advantage of all opportunities to network with industry peers and prospective clients
• Clearly communicate client and budget issues to senior management
• Work with the marketing department to promote our achievements
• Secure and exceed revenue targets of £800k per year (new business wins circa 20-200k in value)

Requirements

• Experience in software or marketing solution sales
• Experience with both business development and client account management
• Experience of indirectly managing technical and creative staff
• Impeccable communication and organisation skills
• Excellent consulting, writing, editing, presentation and communications skills;
• Ability to work under pressure and to deadlines – this includes having  the flexibility to be able to do this
• Ability to build strong internal and external relationships;
• Self-starter with high level of self-motivation.

Nice to haves

• Sales experience in one of the company’s technical offerings – SharePoint, Microsoft 365, Umbraco, Sitecore
• Mobile expertise
• Good IT skills in Excel, Adobe Creative Suite, Word, Outlook and CRM and CMS systems
• Experience using HubSpot to build and report on pipeline of leads, opportunities and customer lists

Package

Salary Expectation:

• Up to £55k dependent on experience
• OTE c£70K

Benefits:

• Up to 25 days holiday per annum
• Flexibility to work from home a day or two a week
• 5 training days per year covered by the company
• Opportunity to work on cutting-edge technology
• Quarterly team events
• Private healthcare
• Potential to progress quickly into a managerial position
• Weekly lunches covered by the CEO

This is a small company with 35 individuals.  They have a bright, vibrant and diligent team. Every individual who joins the business has their very own development programme and promotion is actively encouraged. Most of their staff have been with the company for over 5-10 years which speaks to the positive and constructive culture.